When Julian Vargas first contacted us, he was spending way too much time using a combination of multiple Google Calendars, QuickBooks, emails, text messages, and other tools, only to give his customers a sub-par booking experience.
As an ambitious entrepreneur determined to scale his family’s charter bus business, Julian understood that his manual, time consuming process was getting in the way and severely hurting his chances.
Separate Tools Eliminated
Faster Time to Quote
“For small businesses like ours, where resources are limited, Busify provides an invaluable solution for effectively managing the booking process and ensuring client satisfaction.”
Space Tours
ChallengeManaging quoting, bookings, and dispatch using lots of separate tools was slow and error-prone, resulting in mistakes and lost business.
GoalBook more quotes and provide a superb customer experience by using a single modern system for quoting, booking, and dispatch.
A proud, family-owned and operated business serving its Orlando, Florida community, Space Tours was established in 1990 by Mauricio Vargas with a strong commitment to providing excellent customer service.
Boasting a sizeable fleet of modern and well-equipped buses and motor coaches, Space Tours goes the extra mile to ensure a seamless, custom-tailored journey to fit each customer’s unique needs.
Under the leadership of Mauricio’s son, Julian, Space Tours has expanded its reach and embraced innovative technology, prioritizing safety and customer satisfaction.
The problemOperating a slow and error-prone manual process was hurting Space Tours’ bottom line.
The solutionAutomated all-in-one system eliminated errors, saved 10+ hours per week, and improved profit.
Prior to Busify, Julian used a combination of multiple Google Calendars, text messages, QuickBooks, emails, and other tools to manage his business.
Avoidable mistakes were made and costly time was wasted on manual work.
By consolidating into a single platform, Julian eliminated customer mix-ups and experienced considerable time savings, translating into real cost savings.
“My favorite Busify feature is the automated trip emails sent to customers the day before pickup. Previously, we manually communicated this, which was time-consuming and prone to errors.”
Space Tours
The problemLosing new customers due to a slow, offline quoting and booking process.
The solutionLightning fast quotes and seamless online bookings dramatically increased conversion.
Prior to Busify, Julian was spending lots of time going back and forth with customers prior to providing a quote. His booking process was full of friction: email confirmations, manual contract signatures, and follow up payment links.
This slow and complicated process was severely hurting his ability to book more trips.
Busify’s Quote Widget, automation, and online bookings, enable Julian to get back to customers in minutes. Collecting payment and electronic signatures in one simple step means more booked trips than ever before for Space Tours.
